Policies
We may collect the following information:
- Name
- Email address
- Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
- We may use the information to customize the website according to your interests.
- We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
SMS/Texting:
Please note that by opting in to our SMS service you are agreeing to receive texts related to customer support only and we will not use SMS for marketing or sales. Standard message and data rates may apply. Please text ‘Stop’ to unscubscribe from messsages at anytime.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at service@fastersolutions.com. We will promptly correct any information found to be incorrect.
If you are consenting to use our SMS services via social media platforms, email sends, over the phone and via any medium outside of Fastersolutions.com and it’s affiliate websites, please note that you consent to all terms included within our privacy policy and terms of use statement.
Use of Enhanced Business SMS
The utilization of Enhanced Business SMS services within Faster Solutions must align with Our Telecommunications Carrier Terms of Service and Acceptable Use Policy.
Our Telecommunications Carrier Enhanced Business SMS Guidelines
- Limit the sending of messages to no more than 50 per originating number per minute.
- Obtain written consent from recipients before sending marketing, promotional, or informational messages.
- Avoid the use of purchased lists or third-party generated lead lists.
- Provide clear opt-out instructions on all informational, marketing, or promotional messages.
- Refrain from using link shorteners and non-branded domains for embedded links.
- Complete the required TCR registration before sending SMS messages.
Automated Messaging
Automated SMS messaging on Our Telecommunications Carrier ‘s platform is permissible through provided tools, third-party integrations, and Our Telecommunications Carrier SMS APIs. Automated messaging should only occur from numbers linked to a TCR campaign designed for automated messaging. Prior to sending any automated messages, explicit and logged consent from recipients is mandatory, adhering to CTIA guidelines. Promotional messages, even if automated, require express, written, and logged consent. Each automated message must include opt-out language, and all opt-out requests must be honored.
Opt-in/User Consent
Before sending an SMS message to any number, explicit consent must be obtained. Implied consent is insufficient, and purchasing lists of “users who have opted in to SMS” is not acceptable. Users must actively request to receive SMS messages. Consent must be obtained for each campaign or message type. Marketing or promotional messages necessitate express, prior, written consent. Consent should be obtained through clear methods such as web forms or SMS, with double opt-in recommended.
Opt-out
A clear opt-out mechanism must be provided to users via text, adhering to CTIA guidelines. Opt-out instructions must be included in all informational or promotional messages. Opt-out management is necessary for long-code and toll-free SMS outside of the High Volume SMS solution.
Prohibited Campaigns
Certain campaigns are strictly prohibited, including but not limited to loan advertisements, credit repair offers, debt collection attempts, work from home advertisements, political advertisements, and promotions related to alcohol, tobacco, firearms, pharmaceuticals, or controlled substances.
Prohibited Content
Messages containing illegal activity, pornographic content, violence, hate speech, or deceptive behavior are strictly prohibited. Obfuscated links, misspelling, or uncommon capitalization to evade policy are also not allowed.
Carrier Fees and Account Restrictions
Accounts in violation of Our Telecommunications Carrier or carrier rules may face reduced deliverability, additional registration requirements, suspension, or termination. It’s the responsibility of users to comply with all policies related to SMS messaging.
This policy is subject to updates and amendments at the discretion of Our Telecommunications Carrier and Faster Solutions.
